Reynolds Privacy Policy

Last modified: July 10, 2019

Introduction

This Privacy Policy describes how Reynolds collects and uses Personal Data (as hereinafter defined) about you through the use of the Website, and through email, text, and other electronic communications between you and Reynolds.

Oconee Land Development Company LLC, d/b/a Reynolds Lake Oconee (“Reynolds” or “us” or “we”) respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit the website www.reynoldslakeoconee.com (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • on the Website;
  • in email, text, and other electronic messages between you and the Website; and
  • when you interact with our advertising on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • us offline or through any other means, including on any other website operated by Reynolds or any third-party (including our affiliates and subsidiaries), such as www.reynodslakeoconee.net;
  • our credit card processor that collects and processes credit card information when you make payments through the Website; and
  • any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website and including our other affiliated sites, such as www.reynodslakeoconee.net.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Website. By accessing or using the Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

Data Controller, Data Protection Officer, and Representative

Reynolds is the data controller of the Personal Data you provide on the Website. Reynolds is not required to appoint a Data Protection Officer or a representative in the EU at this time.

Reynolds is the data controller of your Personal Data. At this time, Reynolds is not required to appoint a Data Protection Officer or a representative in the EU and has elected not to do so.

Children Under the Age of 16

The Website is not intended for children under the age of 16 and children under the age of 16 are not permitted to use the Website. We will remove any information about a child under the age of 16 if we become aware of it.

The Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect Personal Data from children under 16. If you are under 16, do not use or provide any information on the Website or on or through any of its features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 16, please contact us through the Contact Information below or call us at 800-800-5250.

Information We Collect About You and How We Collect It

We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.

Generally

We collect several types of information from and about users of the Website (“Personal Data”):

  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number, and credit card information (for payment processing only);
  • that is about you but individually does not identify you, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to the Website, error information, clickstream data, and other communication data and the resources that you access and use on the Website; and/or
  • about your internet connection, the equipment you use to access the Website and usage details.

We collect this information:

  • directly from you when you provide it to us; and
  • automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us

The information we collect on or through the Website is:

  • information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website or requesting further services. We may also ask you for information when you enter a promotion sponsored by us, or when you report a problem with the Website;
  • details of transactions you carry out through the Website and our fulfillment of your orders or requests. You may be required to provide financial information before placing an order through the Website;
  • records and copies of your correspondence (including email addresses), if you contact us; and
  • your responses to surveys that we might ask you to complete for research purposes.

Using the Website, you can access real estate listings and save information related to those listings. You can make payments for merchandise, rentals, golf, and other items through the Website. If you use the Website to make payments, you will be asked for your credit card information. Please note that your credit card information is collected and processed by a third-party service provider that provides credit card processing services for us. Your credit card information will be used only to process payments which you authorize. Please consult the privacy policy for our payment processor found here and on the Website’s payment pages if you have questions about the collection and use of your credit card information. Please note that the third-party payment processor (and not Reynolds) will be responsible for the security of your credit card information.

The Personal Data we collect from you is required to provide you with our products and services. If you refuse to provide such Personal Data or withdraw your consent to our processing of Personal Data, then in some cases we may not be able to provide you with these products and services.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, such as:

  • details of your visits to the Website. We collect traffic data, location data, logs, referring/exit pages, date and time of your visit to the Website, error information, clickstream data, and other communication data and the resources that you access and use on the Website; and
  • Information about your computer and internet connection, i.e. your IP address, operating system, and browser type.

The information we collect automatically may include Personal Data, or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve the Website and to deliver a better and more personalized service by enabling us to:

  • estimate our audience size and usage patterns;
  • store information about your preferences, allowing us to customize the Website according to your individual interests;
  • speed up your searches; and
  • recognize you when you return to the Website.

Details about the automated data collection technologies and the specific cookies that we use can be found in our Cookie Policy.[1]

Lawful Basis for Processing Your Personal Data

We have a lawful basis for our processing of your Personal Data, including (1) with your consent, (2) processing for our legitimate interests (when balanced against your rights and freedoms), (3) to fulfill our obligations to you under a contract with you, (4) as required by law.

If you are in the European Union, the processing of your Personal Data is lawful only if it is permitted under the applicable data protection laws. We have a lawful basis for each of our processing activities:

  • Consent. By using the Website, you consent to our collection, use, and sharing of your Personal Data as described in this Privacy Policy. If you do not consent to this Privacy Policy, please do not use the Website;
  • Legitimate Interests. We will process your Personal Data as necessary for our legitimate interests. Our legitimate interests are balanced against your rights and freedoms and we do not process your Personal Data if your rights and freedoms outweigh our legitimate interests. Our legitimate interests are to: facilitate communication between Reynolds and you; detect and correct bugs and to improve the Website; safeguard our IT infrastructure and intellectual property; detect and prevent fraud and other crime; promote and market our business.
  • To Fulfill Our Obligations to You under our Contract. We process your Personal Data in order to fulfill our obligations to you pursuant to our contract with you to deliver our goods and services to you.
  • As Required by Law. We may also process your Personal Data when we are required or permitted to by law; to comply with government inspections, audits, and other valid requests from government or other public authorities; to respond to legal process such as subpoenas; or as necessary for us to protect our interests or otherwise pursue our legal rights and remedies (for instance, when necessary to prevent or detect fraud, attacks against our network, or other criminal and tortious activities), defend litigation, and manage complaints or claims.

Special Categories of Information

We generally do not request that you provide and do not process any special categories of Personal Data.

Reynolds does not ask you to provide, and we do not knowingly collect, any special categories of Personal Data from you, such as personal data that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, personal data concerning your health, data concerning your sex life or sexual orientation, or your history of criminal convictions.

Automated Decision-Making

We do not use your Personal Data with any automated decision-making processes.

Reynolds does not use your Personal Data with any automated decision-making process, including profiling, which may produce a legal effect concerning you or significantly affect you.

How We Use Your Information

We use your Personal Data for various purposes described below, including to:

  • provide the Website to you;
  • provide you with information you request from us;
  • enforce our rights arising from contracts;
  • notify you about changes; and
  • provide you with notices about your account.

We use information that we collect about you or that you provide to us, including any Personal Data:

  • to present the Website and its contents to you;
  • to provide you with information, products, or services that you request from us;
  • to fulfill any other purpose for which you provide it;
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • to notify you about changes to the Website or any products or services we offer or provide though it;
  • in any other way we may describe when you provide the information; and
  • for any other purpose with your consent.

With your consent, we may also use your information to contact you about our own and our affiliates’ goods and services that may be of interest to you. If you wish to consent to this use, please check the relevant box located on the form on which we collect your data. If you wish to change your choice, you may do so at any time by Contacting Us. For more information, see Choices About How We Use and Disclose Your Information below.

Disclosure of Your Information

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. We may disclose your Personal Data to a few third parties, including:

  • our subsidiaries and our affiliates;
  • our third-party service providers that we use to support our business; and
  • to a company we merge with, acquire, or that buys us, or in the event of a change in structure of our company of any form.

We may also disclose your Personal Data:

  • to comply with our legal obligations;
  • to enforce our rights; and/or
  • with your consent.

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Data that we collect, or you provide, as described in this Privacy Policy:

  • to our subsidiaries and affiliates;
  • to contractors, service providers, and other third parties we use to support our business. These entities provide IT and infrastructure support services, email services, lodging and entertainment services at Reynolds, and payment processing services. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. Our payment processor’s privacy policies may be found at https://www.authorize.net/about-us/privacy/.
  • to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Reynolds’ assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Reynolds about the Website’s users is among the assets transferred;
  • to fulfill the purpose for which you provide it. For example, if you give us contact information to receive golf club fitting and/or instruction, we will transmit your request to the golf pro and/or pro shop;
  • for any other purpose disclosed by us when you provide the information; and
  • with your consent.

We may also disclose your Personal Data:

  • to comply with any court order, law, or legal process, including to respond to any governmental or regulatory request;
  • to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Reynolds, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Choices About How We Use and Disclose Your Information

We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Data for third-parties to advertise to you, our advertising to you, and other targeted advertising.

We do not control the collection and use of your information by third parties described above in Disclosure of Your Information. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:

  • Promotional Offers from Reynolds. We will only use your contact information to promote our own or third parties’ products and services with your express consent. If you wish to consent to such use, you can check the relevant box located on the form on which we collect your Personal Data or otherwise seek such consent. If you wish to change your choice, you may do so at any time by contacting us through the Contact Information below. If we have sent you a promotional email, you may click the unsubscribe link to be omitted from future email distributions. This opt out does not apply to information provided to Reynolds as a result of a purchase of our goods and services, product service experience, or other transactions.

Your Rights Regarding Your Information and Accessing and Correcting Your Information

You may have certain rights under applicable data protection laws, including the right to access and update your Personal Data, restrict how it is used, transfer certain Personal Data to another controller, withdraw your consent at any time, and the right to have us erase certain Personal Data about you. You also have the right to complain to a supervisory authority about our processing of your Personal Data.

Applicable data protection laws may provide you with certain rights with regards to our processing of your Personal Data.

  • Access and Update. You can review and change your Personal Data notifying us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
  • Restrictions. You have the right to restrict our processing of your Personal Data under certain circumstances. In particular, you can request we restrict our use of it if you contest its accuracy, if the processing of your Personal Data is determined to be unlawful, or if we no longer need your Personal Data for processing but we have retained it as permitted by law.
  • Portability. To the extent the Personal Data you provide Reynolds is processed based on your consent, you have the right to request that we provide you a copy of, or access to, all or part of such Personal Data in structured, commonly used and machine-readable format. You also have the right to request that we transmit this Personal Data to another controller, when technically feasible.
  • Withdrawal of Consent. To the extent that our processing of your Personal Data is based on your consent, you may withdraw your consent at any time by closing your account (when applicable) or by contacting us at the Contact Information below. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Data.
  • Right to be Forgotten. You have the right to request that we delete all of your Personal Data. We cannot delete your Personal Data except by also deleting your user account and/or removing you from the Reynolds Insider program, and we will only delete your account or remove you from the Reynolds Insider program when we no longer have a lawful basis for processing your Personal Data or after a final determination that your Personal Data was unlawfully processed. We may not accommodate a request to erase information if we believe the deletion would violate any law or legal requirement or cause the information to be incorrect. In all other cases, we will retain your Personal Data as set forth in this policy. In addition, we cannot completely delete your Personal Data as some data may rest in previous backups. These will be retained for the periods set forth in our disaster recovery policies.
  • Complaints. You have the right to lodge a complaint with the applicable supervisory authority in the country you live in, the country you work in, or the country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly in order to give us an opportunity to work directly with you to resolve any concerns about your privacy.
  • How You May Exercise Your Rights. You may exercise any of the above rights by contacting us through any of the methods listed under Contact Information below. If you contact us to exercise any of the foregoing rights, we may ask you for additional information to verify your identity. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements. Please note that if you make unfounded, repetitive, or excessive requests (as determined in our reasonable discretion) to access your Personal Data, you may be charged a fee, subject to a maximum set by applicable law.

Do Not Track Signals

We may use automated data collection technologies to track you across websites. We currently do not honor do-not-track signals that may be sent by some browsers.

We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

Data Security

Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Data. You can help protect your Personal Data and other information by keeping your password to the Website confidential.

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Consent to Processing of Personal Data in the United States

We may process your Personal Data outside of your home country, including to the United States. We only do this when we are legally permitted to do so and when we have appropriate safeguards in place to protect your Personal Data.

If you are a resident of the European Economic Area (“EEA”), in order to provide the Website, products, and services to you, we may send and store your Personal Data outside of the EEA, including to the United States. Accordingly, your Personal Data may be transferred outside the country where you reside or are located, including to countries that may not or do not provide an equivalent level of protection for your Personal Data.

Your Personal Data is transferred by Reynolds to another country only if it is required or permitted under applicable data protection law and provided that there are appropriate safeguards in place to protect your Personal Data. By using the Website, you represent that you have read and understood the above and hereby consent to the storage and processing of your Personal Data outside of your home country, including in the United States. To ensure your Personal Data is treated in accordance with this Privacy Policy, Reynolds uses Data Protection Agreements between Reynolds and all other recipients of your data that include, where applicable, the Standard Contractual Clauses adopted by the European Commission (the “Standard Contractual Clauses”). The European Commission has determined that the transfer of Personal Data pursuant to the Standard Contractual Clauses provides for an adequate level of protection of your Personal Data. Under these Standard Contractual Clauses, you have the same rights as if your data was not transferred to such third party. You may request a copy of the Data Protection Agreement by contacting us through the Contact Information below.

Data Retention Periods

We retain your Personal Data for as long as you keep your account open. In some instances, we may keep it after you close your account, for example we may keep it:

  • on our backup and disaster recovery systems;
  • for as long as necessary to protect our legal interests; and
  • to comply with other legal requirements.

Reynolds will retain your Personal Data for the entire time that you keep your account open or that you are a member of the Reynold’s Insider program. After you close your account or are no longer a member, we may retain your Personal Data:

  • for as long as necessary to comply with any legal requirement;
  • on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures;
  • for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; and
  • for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely.

Changes to Our Privacy Policy

We will post any changes to our Privacy Policy on the Website. If we make material changes to our Privacy Policy, we may notify you of such changes through your contact information and invite you to review (and accept, if necessary) the changes.

We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website’s home page. If we make material changes to how we treat our users’ Personal Data, we will notify you by email if you have provided us with an email address and/or through a notice on the Website’s home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Website and this Privacy Policy to check for any changes.

Contact Information

You may contact us through the contact information below or through the “Request Information” page on the Website.

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact us through the contact information below or through the “Request Information” page on the Website.

To Contact Reynolds
Oconee Land Development Company LLC
1000 Vista Drive, Suite 125
Greensboro, GA 30642
USA
800-800-5250
privacy@reynoldslakeoconee.com